Privacy Policy

Our commitment to your privacy

Saidee is operated by Lokd Technologies Ltd., a corporation registered in Nova Scotia and federally in Canada. We build an AI scheduling assistant for tradespeople and service professionals: thoughtful, intuitive software that makes people's lives more productive. We take the privacy of your business and your clients very seriously.

This policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data. It applies to saidee.ai, the Saidee iOS app, and our backend services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, Quebec's Act respecting the protection of personal information in the private sector (Law 25), Canada's Anti-Spam Legislation (CASL), and equivalent provincial frameworks in Alberta and British Columbia.

Information we collect

We collect only what we need to run your scheduling assistant:

• Account data: your name, business name, email address, phone number, profession, timezone, and the assigned Saidee phone number.
• Calendar data: events, attendees, locations, and availability from Google Calendar, accessed via OAuth.
• SMS messages: the content, sender, recipient, and timestamps of text messages sent to and from your Saidee number.
• Voice call data: caller phone number, call duration, AI-generated call summaries and transcripts, and the outcome of the call (booked, lead, spam, etc.). We do not record or store call audio.
• Customer contact data: names and phone numbers of clients who text or call your Saidee number, so we can match future messages to the right contact.
• Billing data: if you subscribe, payment is processed by our payment processor (web) or Apple (in-app). We receive subscription status only, never your card number.
• Device permissions (iOS): when you use the iOS app, we request access to Calendar and Notifications. You can revoke any permission at any time in iOS Settings.

How we use your information

• To run your AI scheduling assistant: reading your calendar, sending and receiving SMS, and answering calls on your behalf.
• To detect and respond to caller intent, identify spam, and book appointments accurately.
• To improve reliability, fix bugs, and protect against fraud and abuse.
• To bill you for paid plans and send you essential service notifications.
• To comply with applicable law and respond to lawful requests.

We do not use your data to train AI models. Your calendar, messages, transcripts, and customer contacts are never used to train Saidee's models or any third-party model. We do not sell or rent your personal information, and we do not “sell” or “share” personal information as those terms are defined under the California Consumer Privacy Act (CCPA/CPRA) or other comparable laws.

Service providers

We rely on a small set of vetted service providers to operate Saidee. Each is bound by a data processing agreement that limits use of your data to providing services to us, and we share only the data a provider needs to perform its function. They fall into these categories:

• AI processing: providers that interpret your calls and messages and transcribe call audio. Our language-model provider is Anthropic (Claude), which does not train its models on data sent through its API; our speech-to-text provider likewise does not use your data for training.
• Telephony and messaging: providers that place and receive calls and send and receive messages on your behalf.
• Calendar and scheduling integrations: providers you choose to connect, such as Google Calendar and Google Places, and video-meeting tools such as Zoom. These are used only when you connect the relevant account.
• Cloud infrastructure and security: hosting, database, authentication, caching, and rate-limiting providers that keep the service running and secure.
• Payments and billing: our payment processor for web subscriptions and the Apple App Store for in-app purchases, along with the services that validate those subscriptions and deliver app notifications.

Most of these providers are based in the United States. We do not sell your personal information, and we do not share it with third parties for their own marketing.

Limited Use of Google user data

Saidee's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, we do not:

• use Google user data for serving advertisements;
• allow humans to read this data, unless (a) we have your affirmative consent for specific messages, (b) it is necessary for security purposes (e.g., investigating abuse), (c) it is required to comply with applicable law, or (d) the data is aggregated and anonymized and used to improve the Services;
• use or transfer Google user data for purposes other than providing or improving Saidee's calendar and scheduling features; or
• sell Google user data.

Third-party AI processing and your consent

Saidee uses Anthropic's Claude large language model to interpret your SMS messages and call transcripts, draft replies, schedule appointments, summarize calls, classify intent, and detect spam. On eligible plans, Saidee additionally uses OpenAI's Whisper speech-to-text model to transcribe inbound voice calls in real time (audio is not retained by us or by OpenAI). To deliver these features, we send the following categories of your personal data to Anthropic (and, for voice features only, to OpenAI) on a data-processor basis:

• The text of SMS messages sent to and from your Saidee number (Anthropic).
• Inbound voice-call audio, transient only, for transcription (OpenAI Whisper). The resulting transcript is stored in your account; the audio is discarded.
• The resulting call transcripts (Anthropic, for summarization and classification).
• Relevant calendar context (event titles, times, attendees) needed to answer scheduling questions (Anthropic).
• Customer contact details (name, phone number) needed to address replies and bookings correctly (Anthropic).

Before any of your personal data is sent to Anthropic for the first time, we ask for your explicit, affirmative consent on a dedicated in-app screen that names Anthropic and lists the categories of data above. This screen is presented during onboarding and cannot be skipped. Use of OpenAI Whisper is additionally gated by your separate, explicit affirmation when you provision a Voice AI number. Anthropic and OpenAI do not use your data to train their models when it is sent through their respective APIs.

You may withdraw your consent at any time by deleting your Saidee account in-app (Settings → Delete Account) or by emailing support@saidee.ai. Withdrawing consent will stop the AI features that depend on Anthropic from functioning.

AI accuracy — Saidee may make mistakes

Saidee's replies, summaries, intent classifications, and other AI-generated output are produced automatically and may be incorrect, incomplete, or misleading. You are responsible for reviewing AI output before acting on it. Every action Saidee takes on your behalf is recorded and visible in your account so you can review, override, or undo it. You can also pause Saidee at any time so that no automated actions are taken on your behalf.

Cross-border data transfers

Saidee's primary database and most of our service providers are located in the United States. This means your personal information is transferred to and stored outside Canada, where it may be subject to the laws of the destination country. By using Saidee you consent to this transfer. We use vendors that contractually commit to industry-standard safeguards (encryption in transit and at rest, access controls, and data processing agreements), and we evaluate our cross-border transfers as required by Quebec Law 25.

How we keep your data safe

• All data in transit is encrypted with TLS 1.2 or higher.
• Data at rest is encrypted using industry-standard algorithms.
• Access to production systems is limited to authorized personnel and protected by multi-factor authentication.
• We log administrative access and review access regularly.
• If we ever experience a data breach that creates a real risk of significant harm, we will notify the Office of the Privacy Commissioner of Canada and affected users without unreasonable delay, as required by PIPEDA.

How long we keep your data

We retain your data for as long as your Saidee account is active. When you close your account, we delete your personal data from our production systems within 30 days, and from encrypted backups within 90 days, except where we are required by law to retain it longer (for example, billing records for tax purposes). You can request deletion of specific call logs, messages, or customer records at any time.

Deleting your account

You can delete your Saidee account at any time from inside the mobile app at Settings → Delete Account. You will be asked to re-verify your identity with a one-time code before deletion is scheduled.

We use a soft-delete followed by a hard-delete model:

• Your account is immediately marked for deletion and you are signed out of all devices.
• For thirty (30) days you can cancel deletion by signing back in — nothing is permanently destroyed during this window.
• After 30 days, your account, calendar data, SMS history, call transcripts, customer records, and your Saidee phone number are permanently deleted from production systems. Encrypted backups roll off within a further 60 days.
• Active paid subscriptions are not cancelled automatically by account deletion. You must cancel them in Settings → Apple ID → Subscriptions (iOS) or at saidee.ai/account (Team plan) before deleting your account.
• We may retain a minimal set of records that the law requires us to keep (for example, anonymized billing records for tax purposes, or anti-fraud signals such as a hashed phone number that has been associated with policy violations).

Voice calls and SMS

When a caller dials your Saidee number, our AI assistant answers in real time using our voice provider's AI. We do not record or store call audio. Audio is transcribed in-flight by OpenAI Whisper, and the resulting transcript and AI-generated call summary are stored in your account so you can review what happened.

For SMS, by texting a Saidee number a person consents to communicate by SMS for the purposes of scheduling. Outbound messages we send on your behalf comply with Canada's Anti-Spam Legislation (CASL): they identify the sender and offer an unsubscribe option. Anyone can reply STOP to opt out at any time.

Call records and SMS messages are accessible only to the business owner whose Saidee number received them, that owner's authorized team members, and Saidee personnel acting under confidentiality obligations.

Owner responsibility to inform callers. The Saidee Voice AI announces itself to callers at the start of each call. Local laws (including, in the United States, federal and state two-party-consent statutes) may require additional notice that an AI is answering and that the call may be recorded or transcribed. If you enable a Voice AI number on Saidee, you are responsible for providing any such additional notice as required by the law of your jurisdiction and the jurisdictions of your callers. When you provision a Voice AI number, we ask you to affirm in-app that you will do so.

Spam protection

To protect Saidee users from harassing, fraudulent, or abusive callers, we maintain an internal database of phone numbers flagged for spam or abusive behaviour. A flagged number is visible across Saidee accounts so that all users benefit from shared spam intelligence. We process this data on the basis of our legitimate interest in providing a safe service. No call content, customer identity, or other personal information is shared between accounts: only flagged phone numbers and a count of how often they have been reported.

Automated decision-making

Saidee uses AI to interpret what callers and texters want, draft replies, schedule appointments, and flag spam. These decisions are made automatically. You can review every action Saidee takes in your account, override any decision, and contact us for human review if you believe an automated decision was wrong. You can also pause Saidee at any time so that no automated actions are taken on your behalf.

Your privacy rights

Under PIPEDA, Quebec Law 25, and equivalent provincial laws, you have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or out of date.
• Withdraw your consent and close your account at any time.
• Receive your data in a portable, machine-readable format.
• Request deletion of your personal information, subject to legal retention obligations.
• Object to or restrict certain processing.
• Receive an explanation of any automated decision that significantly affects you.

To exercise any of these rights, email support@saidee.ai. We will respond within 30 days. If we cannot resolve your concern, you may file a complaint with the Office of the Privacy Commissioner of Canada, or with the Commission d'accès à l'information du Québec if you are a Quebec resident.

Notice to California residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• The right to know what personal information we collect, the sources of that information, the purposes for which we use it, and the categories of third parties we share it with.
• The right to delete personal information we hold about you, subject to legal retention obligations.
• The right to correct inaccurate personal information.
• The right to opt out of the “sale” or “sharing” of personal information — we do neither, as described above.
• The right to limit the use and disclosure of sensitive personal information.
• The right not to be discriminated against for exercising any of these rights.

To exercise any of these rights, email support@saidee.ai. Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California customers may request information about our disclosure of personal information to third parties for those third parties’ direct marketing purposes — we do not make such disclosures, but you may direct any request to support@saidee.ai.

Cookies and tracking

Saidee's marketing website (saidee.ai) sets only the cookies strictly necessary to operate the site, such as a session cookie used by our authentication flow on saidee.ai/account. We do not use third-party analytics, advertising, or behavioural-tracking cookies. The Saidee iOS app does not use web cookies. If we add analytics in the future, we will update this section, post notice on this page, and, where required by law (including Quebec Law 25, the CCPA/CPRA, and the EU ePrivacy framework), ask for your consent before activating them.

Children's privacy

Saidee is intended for adult business owners and is not offered to anyone under 17. We do not knowingly collect personal information from anyone under 13 (in compliance with the U.S. Children's Online Privacy Protection Act, COPPA) or from anyone under 14 in Quebec (section 4.1 of Law 25). If you believe a minor has provided personal information to us, please contact support@saidee.ai and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top and, for material changes, notify you by email or in-app before the change takes effect.

Contact us

For any privacy question, request, or complaint:

• Privacy Officer: Lokd Technologies Ltd.
• Email: support@saidee.ai
• Mailing address: Lokd Technologies Ltd., PO Box 44146, Bedford, NS B4A 3X5, Canada